Please note that all purchases made through our website are considered final. However, if you receive a defective item, we are happy to assist you with an exchange or refund.
To qualify for an exchange or refund, please ensure that the item is in its original condition, unused, unworn, and unwashed. We accept returns within 4 working days of purchase and kindly reply to your email of order for easy tracking of your purchase(s).
Please note that changes in size, design, or colour are prohibited. We apologise, but we cannot accept responsibility for any errors resulting from customer mistakes. We will do our best to assist you, but please be aware of our policy.
Thank you again for choosing LAVELLA.COM.MY.